You may have heard something about these “virtual robots”, but you don’t know what they are exactly. In this post, we will explain what a chatbot is, what it is for and the multitude of advantages that chatbots offer to e-commerce and promote the page (โปรโมทเพจ which is the term in Thai).

Advantages of Chat Bots

Here are the advantages of installing a chatbot in your e-commerce:

Sales Conversions

With chatbots, you can measure your business goals and increase your profitability. Thanks to the analytical platform that the vast majority possess, you can track conversions and see the positive impact of chat in your online store.

Customer Satisfaction

The user experience improves when they see that they have a support chat. Having that support from the company inspires confidence and security, and helps them decide to buy. Also, this can inform you of very valuable information regarding the interests of your users.

24/7 Availability

Chatbots allow you to have permanent contact with your clients 24 hours a day, 7 days a week. This way they can solve their doubts immediately in real-time and with personalized answers for each query.

Cost Savings

Thanks to chatbots, a 24-hour customer service team is no longer necessary. Phone calls or emails usually require a longer wait time, while chat is much more instant and effective to talk with your users, the only thing you need is bot server installation (รับติดตั้ง server which is the term in Thai).

Improve Brand Image

Nowadays, it is not easy to differentiate yourself from your competition against your clients. That is why having a chatbot installed will add value to the customer service of your online store. It will help you attract more users and show them that the most important thing for you is them. The most used chatbots on the Internet have unique features which makes them versatile alternatives to choose from in other to install a chatbot in your online store.